Every trip is protected
Driver background checks
Every driver undergoes a comprehensive police background check and identity verification before joining the platform.
Vehicle inspections
All vehicles are inspected for roadworthiness before approval and re-inspected every 6 months.
One-tap SOS
Hold the SOS button in the app for 3 seconds to immediately alert emergency services and share your live GPS location.
Live trip sharing
Share your trip with up to 5 trusted contacts who can follow your route in real time.
Two-way anonymity
Your real phone number is never shared. All calls and messages go through a masked relay number.
24/7 trip monitoring
Our safety team monitors trips around the clock for unusual stops, route deviations, or unexpected behaviour.
Tips for a safe ride
Always verify the driver's name, photo and plate number before getting in.
Sit in the back seat whenever possible.
Share your live trip with a trusted contact before every ride.
Do not share your personal phone number with drivers.
Use the SOS button immediately if you feel unsafe.
Rate and review every driver so others can make informed choices.
Keeping drivers safe too
Rider profiles and ratings are visible before you accept a trip.
You can cancel any trip that feels unsafe without penalty.
The driver app has its own SOS emergency button.
All drivers are covered by RideCab's on-trip accident insurance.
Our driver support team is reachable 24/7 via the app.
RideCab's anti-discrimination policy protects all drivers.
In an emergency
If you're in immediate danger, always call your local emergency number first.
You can also contact RideCab Safety 24/7 at safety@ridecab.com or call 0800-RIDECAB