Last updated: March 1, 2026

Privacy Policy

This policy explains how RideCab Technologies Ltd (“RideCab”, “we”, “us”) collects, uses, and protects your personal information when you use our services.

1. Information we collect

  • •Account information: When you create a RideCab account, we collect your name, phone number, email address, and profile photo.
  • •Location data: We collect your device's GPS location when you use the app to match you with nearby drivers, track your trip, and verify drop-off.
  • •Trip data: We record trip details including pickup and drop-off locations, distance, duration, and fare.
  • •Payment information: Card details are securely processed by our payment partners (Paystack/Flutterwave). We do not store your full card number.
  • •Communications: We store messages sent between riders and drivers through our in-app masked calling and messaging system.
  • •Device information: We collect your device model, operating system, app version, and unique device identifiers for analytics and fraud prevention.

2. How we use your information

  • •To provide our ride-hailing and delivery services.
  • •To match you with drivers and couriers.
  • •To process payments and send receipts.
  • •To send service notifications, safety alerts, and promotional offers (with your consent).
  • •To improve our products and personalise your experience.
  • •To detect and prevent fraud, abuse, and unsafe behaviour.
  • •To comply with legal obligations.

3. Information sharing

  • •We share your first name and profile photo with your matched driver before a trip — never your full name or phone number.
  • •We share trip details with our insurance partners when required for claims processing.
  • •We may share data with law enforcement when required by a valid legal order.
  • •We do not sell your personal data to third parties for marketing purposes.

4. Data retention

  • •Account data is retained for as long as your account is active and for 5 years after deletion.
  • •Trip data is retained for 7 years for legal and financial compliance.
  • •You can request deletion of your account and personal data by contacting privacy@ridecab.com.

5. Your rights

  • •Access: You can request a copy of all personal data we hold about you.
  • •Correction: You can update your personal information in the app settings.
  • •Deletion: You can request deletion of your account and associated data.
  • •Portability: You can request your data in a machine-readable format.
  • •Objection: You can opt out of marketing communications at any time.
  • •To exercise any of these rights, email privacy@ridecab.com.

6. Security

  • •We use industry-standard encryption (TLS 1.3) for all data in transit and AES-256 for data at rest.
  • •Access to personal data is restricted to authorised personnel on a need-to-know basis.
  • •We conduct regular security audits and penetration testing.
  • •In the event of a data breach, we will notify affected users within 72 hours as required by law.

7. Contact us

  • •For privacy-related questions or requests, contact our Data Protection Officer at privacy@ridecab.com.
  • •RideCab Technologies Ltd, 15 Marina Street, Lagos Island, Lagos, Nigeria.